Please check you are happy with these terms and conditions before continuing to use our website at www.bannersandmash.com and to order products and services from us. Thanks.
Who operates this site?
Our website is operated by us, Banners and Mash Limited. We are registered in England and Wales under company number 7914168 and our registered office is at 34 Bradford Road, Guiseley, Leeds, LS20 8NH. Our VAT number is 133 8784 89.
We want you to know that we respect your privacy.
All we ask is that you check you’re happy with what we’re doing with any personal data – as described here - before you use or continue to use our website.
Personal information we collect from you
It’s fairly obvious, but personal information includes your name, address, phone number, email address... that sort of thing.
If you are simply browsing our website, then we don’t collect any personal information from you. We do use some clever analytic tools which tell us about usage and traffic to our website, but this information is anonymous and it doesn’t contain any of your personal data.
There are areas of our website, however, where you can give us information about yourself. This includes, for example when you make an enquiry. You can also use our website to get in touch with us generally.
How we use your information
We use the information we collect from you to provide you with things you request from us such as goods, services and information.
We may also contact you from time to time, to check that everything’s okay or to tell you about other information and services that we think you may be interested in. If you don’t want to hear about any of this, you can unsubscribe at any time by sending an email to us at [email protected] or by unsubscribing using the link shown on every email communication.
Please note that we will never sell your personal information.
In rare circumstances, we may need to share your personal information because of any law that requires us to do so. This could include exchanging information for the purposes of fraud protection or credit risk reduction.
Also, if we sell any or all of our business, we may wish to share your personal information with the buyer of our business (and the data will be transferred to them once the sale of the business has taken place).
We always do our best to keep your personal information secure. However, even the most secure systems can sometimes fall victim to cyber-baddies, viruses and such like. Therefore, please be mindful that we can’t guarantee the security of our website and the information you transmit to or from us. If you believe that any security or information is at risk, then please stop using our website and contact us immediately.
Access to information
You can contact us at any time to see any information we hold about you or to change or update your details. To do so, please get in touch at 34 Bradford Road, Guiseley, Leeds, LS20 8NH or send us an email to [email protected] . By law, we may charge you a fee of £10 to cover our costs in getting the information to you.
Use of materials available on our website
The content published on our website is protected by copyright (and other intellectual property rights). We are the owner (or the licensee) of these rights and our rights are reserved.
This means that you must only use the content published on our website in accordance with the following rules:
• You may download and print off the content for your own use.
• You must not use any part of the content on our website for commercial purposes without obtaining our express permission.
• You may not sell or re-publish the content without our permission, whether for commercial gain or not.
• You cannot use our trade marks (whether published on our website or not) without our written permission.
Accessing our website
With all the best will in the world, we can’t guarantee that our site, or any content on it, will always be available or be uninterrupted. That’s the nature of the internet and from time to time we may need to suspend, withdraw, discontinue or change our website without notice. We are not able to accept any responsibility if, for any reason, our website is unavailable.
The content and materials published on our website are provided ‘as is’ and without warranty of any kind. This means that we provide such content for your general use and information only.
The information stored doesn’t contain any personal details and can’t be used to identify you personally. Cookies help us to provide users with a good experience when you browse our website, by analysing traffic patterns which allow us to improve our site.
1.1 You may order products and services direct from us or via our website at www.bannersandmash.com (“our website”).
1.2 After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. At that stage, we will let you know if for any reason we cannot process your order.
1.3 The legal contract between us will only be formed at the point that we send your order confirmation email.
2. CHANGES AND CANCELLATION
2.1 Once we have sent your order confirmation email, you can only make changes to your order if they are agreed by us. Of course, we will be as flexible as we can, but some changes may involve additional costs or other impacts to your order. So, if you want to make changes to your order, please get in touch and we will agree the best course of action with you.
2.2 As the products you order from us will have been made specifically for you, you cannot cancel your order unless agreed by us. Again, we will be as flexible as we can, but if we have commenced work on your order, you will not be able to cancel this.
3. YOUR MATERIALS
3.1 For materials or files that you send to us in connection with your order (“your materials”), you will need to follow our instructions and send these to us in the agreed form.
3.2 We always recommend that you retain a copy of your materials. Whilst we will try to look after your materials once you send them to us, we cannot accept responsibility for any materials which are lost, damaged or corrupted for any reason.
3.3 Our reputation is really important to us. Therefore, you must ensure that your materials do not:
(a) contain anything that is unlawful or contain anything which is harmful, threatening, defamatory, obscene, harassing or offensive;
(b) breach the privacy, confidentiality or intellectual property rights of any third party;
(c) contain someone else's personal information unless they have given you express consent to use it; or
(d) knowingly introduce viruses or other things that are malicious or technologically harmful.
3.4 If, in our opinion, your materials do not comply with the rules above, we will try to discuss this with you. However, we reserve the right to cancel your order, if we are unable to resolve any problems.
4.1 The approval process set out in this section applies to any design services you order from us.
4.2 Once the designs are complete, we will make an electronic proof available for your approval.
4.3 You are responsible for approving the proofs and for making sure that the designs are correct and suitable for your needs. Please check all proofs carefully as we cannot accept responsibility for any errors with are subsequently discovered after your approval.
4.4 Once you have approved the proof, we will then commence work on the products. Therefore, you cannot make any further changes to your order or the design, unless agreed by us.
5.1 We will despatch your products for delivery in accordance with the delivery service chosen by you during the ordering process.
5.2 For all orders, we aim to deliver your products on or before the delivery date set out on the order confirmation email.
5.3 If delivery is delayed, due to exceptional circumstances or third party delays, then we will deliver your products to you as soon as we reasonably can. We will notify you of any known or expected delays to delivery.
5.4 If our delivery providers are unable to deliver the products as a result of incorrect delivery details being provided by you or failure by you to take delivery, the products will usually be taken to the courier’s local depot or collection point. If the goods have to be returned to us, we reserve the right to charge you for the cost of re-delivery.
5.5 If you do not receive the products, and we have not informed you of any expected delay, please notify us (using the contact details below) no later than 7 days from the expected delivery date, so that we can investigate the failure and take appropriate action.
6.1 If you have ordered installation of the products on or at a nominated site (“Installation Services”), the following terms will apply.
6.2 We will provide Installation Services in accordance with the instructions provided by you and confirmed by us.
6.3 We will do all we can to observe all health and safety rules and any security requirements that apply at any of the premises or installation sites. You must send us details of any such rules and requirements prior to installation.
6.4 You will need to:
(a) provide access to the premises and/or installation sites, and such other facilities as requested by us for the purposes of installation;
(b) prepare the premises and/or installation sites as necessary to enable us to install the products; and
(c) ensure that you have obtained all necessary consents and permissions for installation of the products at the nominated site.
7. PRICE AND PAYMENT
7.1 The price payable for products and services will be set out in the quotation provided to you.
7.2 VAT will be added to the total amount due as applicable.
7.3 Payment for orders can be made by Bacs, credit card or debit card or Paypal. Please follow the payment instructions set out in our quotation or invoice.
7.4 Payment on account may be permitted for orders at our sole discretion. We will confirm the terms of any payment on account with you, should this be required.
8. REFUNDS AND REPLACEMENTS
8.1 If you believe that the products are defective, please let us know as soon as you discover a problem (and no later than 30 days after you receive the products). We can investigate the defects and take appropriate action.
8.2 We may sometimes ask you to send us photographs of the faulty products and/or request that you return the products (or a sample) for our examination. Please co-operate with any such requests.
8.3 If any products are found to be faulty we will either replace them or refund you. Any refund will be made using the same method of payment used for your order, apart from cheques which will be refunded by Bacs.
9. GUARANTEE AND DISCLAIMER
9.1 We guarantee that the products purchased from us will conform to the published description and be of satisfactory quality. All other warranties (whether express or implied) are excluded to the fullest extent permitted under English law.
10. OUR LIABILITY
10.1 We need to protect our business and manage our risk. This section aims to do just that, but we do not exclude or limit our liability for anything that cannot be excluded or limited under English law.
10.2 We do not accept any liability to you for any: (i) indirect or consequential loss; (ii) loss of profits or loss of business; (iii) damage to your goodwill or reputation; (iv) loss or damage suffered by you as a result of late delivery of the products or services you order from us; or (v) loss or damage caused by a virus or other technologically harmful material that may infect your computer systems, programs or data.
10.3 We exclude all warranties or other terms which may apply to our website or any content on it, whether express or implied
10.4 Subject to paragraphs 10.1 above, our total liability to you shall be limited to the purchase price paid by you for the products and/or services.
11.1 Events outside our control: Sometimes things may happen which are beyond our control. We will not be liable or responsible for any failure or delays which are caused by such events, but we will do what we can to minimise any inconvenience and to let you know when we expect to be able to get back to normal.
11.2 Severance. If any of these terms are found to be invalid, unenforceable or illegal, the other provisions shall remain in force so far as legally possible.
11.3 Third party rights. No other person (other than you and us) shall have any rights under the agreement between us.
Changes to these Terms
We may revise these Terms at any time by amending this page. So please check this page from time to time to take notice of any changes we make.
These Terms are governed by English law. By using the website and ordering from us, you agree to the exclusive jurisdiction of the courts of England and Wales.
To contact us, please email [email protected]
Last updated 12th December 2017
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Banners and Mash Limited is Registered in England No. 7914168
34 Bradford Road, Guiseley, Leeds, LS20 8NH.